products-support2024-11-01T20:17:34+01:00

Products Support Center: Frequently Asked Questions

Explore Answers to Common Questions and Get Started with Ease

Business woman in the office standing near the table with a paper labeled FAQ, representing products support
You’ve Post2024-11-01T20:35:12+01:00

You’ve Post

Message to all Transstock users

1 november 2024

1) Newsletters

We are pleased to inform you that our new website, investcgh.com, which replaces transstock.eu launched in January 2024, is now almost complete. This is also the reason we are resuming the sending of monthly newsletters.

To save time for other tasks, like our workshops, blogs, and videos, which are now available weekly (instead of monthly) in the morning and evening, and to reach an international audience, our newsletters are now in English only. Today, emails can easily be translated with a single click using Google, DeepL, Outlook, and others.

When you select a topic, you will be redirected to our site, where you can read and navigate in your preferred language. Please feel free to ask any questions, and enjoy reading our newsletters!

2) Explore the new website Investcgh.com

Discover the latest features on the new InvestCGH website. In this workshop, you’ll learn how to navigate our investment tools, including TransStock, Transfolio, and Stockchart, and explore the full range of support options available to you. Plus, dive into hundreds of blogs and videos to boost your financial market knowledge. Join us to unlock the full potential of these resources and take your investment strategy to the next level!

When? Monday 4/11/2024
One room: at 11h00 NL / around 11h20 FR / and around 11h40 EN
Click here to Subscribe

Kind regards,
TransStock Team

17 May 20242024-11-01T20:33:28+01:00

You’ve Post

Message to all Transstock users

YouTube

Dear Transstock users,

We are pleased to inform you that we have been working hard on a brand new website since January. Along with this website, we have also launched a YouTube channel: ‘Financial Insights’.

On this channel, you can find weekly and monthly explanations on investing. The videos are recorded in English with subtitles in Dutch, French and German.

This https://www.youtube.com/@investcgh gives you direct access to our YouTube channel. We encourage everyone to subscribe. Once you are subscribed, the link to our channel will appear in your personal YouTube profile.

If you subscribe and activate notifications, you will receive an e-mail as soon as a new video is online. Do you like the set-up? Then help us tremendously by liking the videos, which will help us rank better and reach even more people with our insights.

We expect the new website to be up and running by mid-June.

We hope you are as excited about these new developments as we are!

Kind regards,

TransStock Team

I’m Not Receiving Any Newsletters. What Can I Do? – FAQ2024-07-15T13:11:46+02:00

If you haven’t been receiving our newsletters, here are a few steps to ensure you stay updated with all our latest news and insights:

  1. Subscribe to Our Newsletter:
    • If you’re not already subscribed, you can easily sign up for our free newsletter. Click here to subscribe. Subscription is quick and ensures you’re added to our mailing list.
  2. Regular Updates:
    • Once subscribed, you can expect to receive around 12 newsletters per year. We strive to keep you informed with valuable content that enhances your investment journey.
  3. Managing Your Subscription:
    • Each newsletter includes an option to unsubscribe, located at the bottom. We make it easy to opt-out at any time if you decide you no longer wish to receive updates.

Note: After subscribing, if you’re still not seeing our newsletters, please check your spam or junk folder and mark our emails as “safe” to ensure they reach your inbox.

By following these steps, you can enjoy regular insights and updates from TransStock. Stay informed on the latest trends, tools, and strategies to maximize your investment success.

I Can’t Log In to Your Free Webinar. What Should I Do? – FAQ2024-07-15T12:55:16+02:00

To ensure a seamless experience with our webinars, please follow these steps:

  1. Create a Zoom Account: Participation in our meetings and webinars requires a Zoom account. This step is crucial for preventing spam and enabling a secure connection.
    • Creating an account with Zoom is free and needs to be done only once. This allows you to sign up for any webinar or meeting effortlessly.
  2. Access Webinar Links:
    • For Free Classes: Each of our webinars has a unique link, which can be found on the Investcgh website under the How-to-Invest Courses section.
    • For Paid Classes: Enrolled students will receive a personalized link via email. This link directs you to a registration form with all the necessary details about the webinar.
  3. Registration with Zoom:
    • When registering for a webinar, use the same name and email address associated with your Zoom account. This ensures that Zoom can verify your registration and send you the necessary instructions and confirmation to join the class.
  4. Joining the Webinar:
    • We open access to the webinar 15 to 30 minutes before it starts. This gives you ample time to log in and troubleshoot any potential issues.

Additional Tips:

  • If you’re new to using Zoom for webinars, we recommend registering for a Zoom account several days in advance. Log in early to familiarize yourself with the platform and ensure everything is working correctly.

Need More Information? For further assistance and more detailed instructions, click here. Our support team is ready to help you with any issues you might encounter.

Can I Take Private Lessons? – FAQ2024-07-15T12:45:17+02:00

Yes, in addition to our comprehensive free support services, we also offer the option of private lessons for those who seek more personalized assistance.

Our Commitment to Support: We are dedicated to ensuring your complete satisfaction with both our software and the service we provide. Our support team goes above and beyond to address any questions or concerns you may have, offering help every step of the way.

Why Consider Private Lessons?

  • Personalized Attention: Private lessons are ideal if you have specific questions or need one-on-one guidance to make the most out of TransStock.
  • Flexibility: If you’re unable to attend our scheduled training sessions or if you have unique requirements, private lessons offer the flexibility to learn at your own pace and on your own time.

Interested in Private Lessons? For more information on private lessons or to schedule a session, please Contact Us. Our team will be happy to discuss your needs and arrange for personalized instruction tailored just for you.

Do You Offer Any Books on Technical Analysis? – FAQ2024-03-29T12:15:32+01:00

Yes, we are proud to present “The Technical Analysis Trilogy,” a comprehensive series dedicated to educating investors on the principles of profitable investing through technical analysis.

The Technical Analysis Trilogy:

Technical Analysis Trilogy

Technical Analysis Trilogy Cover

Available Titles and Pricing:

  • Profitable Investing Part 1
    • ISBN: 978-94-645-0979-3
    • Price: €35.11
  • Profitable Investing Part 2
    • ISBN: 978-94-645-0993-9
    • Price: €35.11
  • Profitable Investing Part 3
    • ISBN: 978-94-645-0994-6
    • Price: €35.11
  • Bundle Offer: The Technical Analysis Trilogy
    • Special Offer: -25% Discount
    • Bundle Price: €79.00

Shipping Costs:

  • For purchasing 1, 2, or all 3 books together:
    • Belgium: €6.50
    • Netherlands: €11.00

How to Order:

To place your order, please make a payment to CompuGraphics nv using the following bank details:

  • Bank: KBC
  • IBAN: BE45 7340 2116 3789
  • SWIFT: KREDBEBB

Whether you are new to technical analysis or looking to deepen your knowledge, our trilogy offers valuable insights and strategies to enhance your investing journey. For more information or to place your order, visit our website.

Do You Offer Training Programs? – FAQ2024-07-15T12:47:34+02:00

Yes, we offer comprehensive training programs designed to cater to a wide range of investment interests and skill levels. Participants can choose from three main types of events:

  1. Investing for All:
    • Focus: This program covers fundamental investment principles and explores topics such as security, liquidity, taxation, costs, diversification, and portfolio composition.
    • Topics Include: An in-depth look at micro and macroeconomics, inflation, the business cycle, and key economic indicators to inform your investment decisions.
  2. Profitable Investing:
    • Focus: Centered on the application of technical analysis to inform buying and selling decisions.
    • Structure: The course is divided into three main parts—Chartism, Indicators, and Trading Systems, each offering 7 to 10 lessons. These segments are designed to run concurrently with a school year, providing a comprehensive learning journey.
  3. Around the Stock Exchange:
    • Focus: These are monthly free webinars that delve into current trends and topics in the stock market, including indexes, sectors, and specific stocks of interest.
    • Format: An interactive platform for discussing the latest market movements and investment opportunities.

Interested in Joining? To explore our training agenda and register for upcoming events, visit our Agenda. Here, you’ll find detailed information on each program and instructions on how to sign up.

Our training programs are meticulously designed to enhance your investing knowledge, whether you’re a beginner looking to understand the basics or an experienced investor aiming to refine your strategies.

How Can I Achieve a Black Belt in TransStock Knowledge? – FAQ2024-07-15T12:50:40+02:00

Achieving mastery in TransStock is a journey that begins with our comprehensive video gallery. Here’s how to embark on this path:

  1. Start with “Learn TransStock in 5 Minutes“: Our video series is designed to progressively build your knowledge. The very first chapter not only introduces you to TransStock but also guides you on how to effectively use the media player for an enhanced learning experience.
  2. Navigating the Videos:
    • Search Feature: You’ll learn how to utilize the search function within the videos to find specific topics or features covered in the series.
    • Chronological Learning: For those aspiring to attain a black belt level of understanding, we highly recommend following the videos in chronological order. This structured approach ensures you build a solid foundation before moving on to more advanced concepts.
  3. Customizing Your Experience:
    • Captions: To cater to our diverse user base, captions are available in multiple languages (NL, FR, or EN). Feel free to turn them on or off based on your preference.
  4. Access the Video Gallery: Ready to start your journey towards TransStock mastery? Visit our Video Gallery and begin with the “Learn TransStock in 5 Minutes” series today.

By following these steps and dedicating time to explore our video resources, you’ll be well on your way to obtaining a black belt in TransStock knowledge, equipped with the expertise to maximize your investment strategies using our software.

New Installation or Transfer from the Website – FAQ2024-07-15T12:39:04+02:00

To streamline the process of installing, upgrading, or transferring TransStock software, here’s a simplified guide that covers both new installations from the website and upgrades via the dashboard:

New Installation or Transfer from the Website:

  1. Access the Investcgh Website:
    • Visit the Investcgh website for new installations, to upgrade to the latest version, or to transfer TransStock to a new PC.
  2. Use Installation Email (for New Users):
    • If you’ve received an installation email as a new user, log in using the email address and password provided in that email. If your password has changed for privacy reasons and you encounter issues logging in, use the “forgotten password” option to reset it.
  3. Navigate to Your Account:
    • Once logged in, click on ‘Product you own’ in the menu and click Download to start installation.

Upgrade via Dashboard:

  1. Automatic Upgrades:
    • TransStock typically upgrades automatically. If an upgrade hasn’t occurred as expected, check your TransScheduler settings (accessible via File > TransScheduler in the main menu).
  2. Manual Upgrade Instructions:
    • Go to: TransStock > Menu > Dashboard.
    • Click the top-left menu button, then select ‘My Software’. This action redirects you to the appropriate webpage for upgrading.
    • If prompted, log in with your credentials and consider selecting the option to remain logged in for future convenience.

Installation Process:

  1. Download Setup:
    • Click on the installation link provided (e.g., ‘Download Setup TransStock Version 7.xx.xxx’). The file will start downloading to your PC. Depending on your browser, you’ll see a progress bar indicating the download.
  2. Run the Installer:
    • Once the download is complete, click on the file name to begin the installation. Follow the prompts, accepting any necessary agreements (e.g., Microsoft Visual C++ 2015-2022).
  3. Complete Installation:
    • After the setup finishes, click ‘Close’ to complete the installation process.

This guide aims to make the processes of installing, upgrading, or transferring TransStock as straightforward as possible. Whether you’re setting up for the first time, transferring to a new device, or upgrading your current installation, following these steps should ensure a smooth experience.

How can I transfer TransStock to another PC ? – FAQ2024-10-25T11:05:08+02:00

Transferring TransStock to another PC and ensuring both devices share the same version, selections, tabs, portfolios, and other settings can be smoothly achieved through a backup and restore process. Here’s how you can do it:

Transferring TransStock to Another PC:

  1. Backup from the ‘Master’ Device:
    • On your original device (considered the ‘master’ device), navigate to: TransStock > Menu > File > Backup.
    • Select all the elements you wish to backup, like selections, tabs and portfolios.
    • Choose CompuGraphics server as the backup destination to create a comprehensive backup of your current setup.
  2. Login and install TransStock on the New Device:
    1. Log in to your account, and from the top menu, select Products you own or Subscriptions depending on your purchase type.
    2. Click Download to download the setup to your new device.
    3. Run and install the setup. During installation, you’ll be prompted for your username and software key – both are found on the on the same page where you downloaded the setup.
  3. Restore to the New Device:
    • Once installed, go to: TransStock > Menu > File > Restore on the new device.
    • In the restore interface, select the elements you want to transfer, such as “Selections” and other data. Take care not to check general settings, especially if the installation path differs from the original path.
    • Choose CompuGraphics server as the source, then proceed with the restore.

By following these steps, you’ll create two identical systems, ensuring that both your desktop and laptop (or any two devices you’re using) are synchronized with the same TransStock configuration and data.

Important Considerations:

  • TransScheduler: This feature automates backups for your convenience. It’s designed to regularly back up your data without manual intervention, ensuring your settings and data are always up-to-date on the CompuGraphics server.
  • Backup Restrictions: It’s advised not to perform backups from your secondary device (the ‘slave’ device) to the CompuGraphics server. This precaution helps prevent accidental overwrites or duplication issues.
  • Local Backups: While backups to the CompuGraphics server from the slave device are discouraged, you are free to make backups of your data to your own hard disk. This practice offers an additional layer of data security and flexibility.

By adhering to these guidelines, you can efficiently manage your TransStock installation across multiple devices, ensuring a seamless and consistent investment tracking and analysis experience.

How do I start TransStock Doctor ? – FAQ2024-07-15T12:29:46+02:00

Accessing TransStock Doctor for remote assistance by a CompuGraphics employee involves a few straightforward steps. This service, powered by Splashtop SOS, enables secure connections to your PC with your approval. Here’s how to start TransStock Doctor under different scenarios:

If TransStock is Not Opened:

  1. Press the Windows icon on your keyboard.
  2. In the search box, type !D (exclamation mark followed by the letter D for Doctor).

If TransStock is Already Open:

  1. Activate the doctor via the dashboard by navigating: TransStock > Menu > Dashboard > Menu button (located at the top left, symbolized by 3 horizontal lines) > Click ‘TransStock Doctor’.

If You Cannot Install TransStock:

  1. Navigate to the Investcgh website.
  2. Click on “About” in the menu and next “Contact Us” or directly here.
  3. You’ll be directed to the remote support page.
  4. Move a little to the bottom  and click on “Remote Support”-button in purple.
  5. Download the file named tsdokter_YS22TA5JWWL7EU.exe (the file name may vary). The download progress may appear at the bottom left or top right of your browser. If the download completes very quickly, you might not see the progress bar.
  6. Access your browser’s download list by clicking on the button with 3 dots (horizontal or vertical), then “Downloads.”
  7. Click on the ‘tsdokter’ file to run it.
  8. A security warning may appear, depending on your settings. Click on “Run.”
  9. Windows will ask for permission to install Splashtop SOS. Click “YES.”
  10. A notification will inform you that the app was developed by Paul Gins. Only give the provided code to a known person at TransStock and click “OK.”
  11. A unique code is generated for each session. Do not close the window displaying this code, as closing it will break the connection.
  12. Provide the code to the CompuGraphics employee via mail or phone for them to connect.
  13. Remember, a connection cannot be established if your computer is in sleep mode or if the window with the code is closed.

By following these steps, you can securely initiate a remote assistance session with TransStock Doctor, ensuring any issues or questions you have can be addressed efficiently by a CompuGraphics expert.

What is a TransStock Profile ? – FAQ2024-03-29T12:16:23+01:00

In TransStock, a “profile” refers to a user-defined configuration that tailors the software’s interface and functionality to match your level of expertise and preferences. Starting simple and gradually adding features allows you to customize your experience as you become more familiar with the software. Here’s an explanation:

Understanding Profiles in TransStock:

  1. Starting Simple: When you first use TransStock, it’s advisable to begin with a straightforward approach, focusing on basic concepts. This helps in gradually understanding the software’s capabilities without getting overwhelmed.
  2. Progressing to Advanced Features: As you gain confidence and expertise, you can start adding more features to your setup. The software dashboard at startup shows the number of selected features. A high count indicates you’re approaching or operating in ‘expert’ mode, utilizing a wide array of functionalities.
  3. Switching Profiles: To switch profiles:
    • Go to the main menu, select “dashboard,” and then click on the “profile” button. Here, you can choose between different profile settings such as ‘basic,’ ‘robo,’ ‘pro,’ and ‘expert.’ Each profile caters to different user needs and expertise levels, from novice to advanced users.
  4. Visual Differences: The software provides visual cues through screenshots that illustrate the differences between each profile setting, helping you understand what to expect from each and how they cater to varying levels of user engagement and complexity.
  5. Learning Resources: For a deeper understanding of how to save and load different profiles, TransStock offers instructional videos. These resources are designed to guide you through the process, ensuring you can tailor the software to your specific needs and preferences effectively.

By choosing the appropriate profile, you can make the software as simple or complex as you need, ensuring a customized and efficient experience that grows with your skills and understanding of the stock market.

For more detailed instructions and visual guides on managing profiles within TransStock, click here for a video on saving and loading another profile. This resource provides step-by-step guidance, helping you to optimize your use of the software according to your evolving needs.

Congratulations on Installing TransStock! What’s Next? – FAQ2024-07-15T11:58:52+02:00
  1. Familiarize Yourself with the Basic Profile: If you selected the basic profile during installation, you’ll notice the software interface is straightforward, allowing you to focus on the essentials. This is a great starting point to gradually familiarize yourself with TransStock’s features.
  2. Explore the Software: Take some time to navigate through the various options available. A good first step is to go to the right panel, click on the markets button, and select a stock to view its chart. Successfully displaying a chart confirms the setup was successful.
  3. Log In to Investcgh.com: For additional resources and support, make sure to log in to the Investcgh.com website using the login information sent to your email. This access is crucial for maximizing the software’s benefits.
  4. Password Management: Remember, for privacy reasons, we cannot assist with password changes. However, should you need a password reset, we’re here to help.
  5. Learn Through Videos: Dive into the “Learn TransStock in 5 Minutes” video gallery for an efficient way to learn. Starting with the basic profile, these videos gradually introduce more advanced features from chapter 12 onwards. You can watch them in order or choose specific topics as you progress. Most videos are under 5 minutes, making it easy to quickly enhance your skills.
  6. Seek Assistance: In addition to the video resources, you’re not alone in your learning journey. Reach out to support@transstock.eu for help with any questions or comments. We offer assistance via email, telephone, or Skype, and even provide remote support.

By investing a little time in learning and exploring TransStock, your enthusiasm and proficiency with the software will grow exponentially. Just as many TransStock enthusiasts have discovered, a bit of study opens up a world of possibilities.

How Do I Install TransStock on My Computer? – FAQ2024-07-15T12:11:52+02:00

Follow these simple steps to install TransStock on your computer:

  1. Download the Setup: Begin by downloading the TransStock installation setup from the official website.
  2. Install TransStock: Run the downloaded setup file to start the installation process. Follow the prompts to install TransStock on your computer.
  3. Launch TransStock: Once the installation is complete, open TransStock to proceed with the setup.
  4. Enter Your Credentials: You will need to provide your username and serial number. You can find these details in your account or the email sent to you upon purchase.
  5. On-Screen Instructions: Follow the on-screen instructions carefully to complete the installation. This will include installing price histories and other necessary data.

Note: If you’re upgrading TransStock, simply start from the relevant step based on the update instructions provided.

This installation process is designed to ensure you have everything you need to start using TransStock effectively on your computer. If you encounter any issues or have questions during installation, please contact our support team for assistance.

What are the system requirements for Windows and Mac ? – FAQ2024-07-25T10:24:50+02:00

For Windows Users:

TransStock version 7 is compatible with the following Windows environments:

  • Operating Systems: Microsoft Windows 7 SP1, Windows 8, 10, and 11 (supports both 32-bit and 64-bit versions).
  • Disk Space: A minimum of 3 GB free space is required for the software installation.
  • Memory: At least 4 GB RAM.
  • Screen Resolution: 1024 x 768 minimum; Full HD (1920 x 1080p) or higher recommended.
  • Internet Connection: Required for software activation and updates.
  • Storage: An SSD (Solid State Drive) is highly recommended for the best performance.
  • Additional Software (included during installation):
    • Microsoft .NET 4.6.0 or later.
    • Microsoft SQL Server Compact 3.5 SP2 x32 or x64 ENU.
    • Visual C++ 2015 – 2022 Redistributable x86 or x64.
    • .NET Framework 4.7.2.

For Mac Users:

While TransStock is designed for Windows, Mac users can run the software using a virtualization interface:

  • Parallel Desktop: Most Mac users opt for Parallel Desktop, which requires a one-time license purchase. This interface allows you to run Windows and TransStock seamlessly on your Mac.
  • Virtualbox: An alternative free option that also enables running Windows in a virtual space on your Mac, allowing the installation and use of TransStock as if it were a native Mac application.

Using TransStock on Mac:

After setting up your preferred virtualization interface and installing Windows, you can install TransStock and use it just as smoothly as any other Mac application. It will be accessible via your taskbar, allowing easy switching between applications.

Need Assistance?

If you encounter any issues or have questions about installation, our support team is ready to assist. We offer both remote and on-site support at our office to ensure you have everything you need to get started with TransStock.

What are the license terms when purchasing your software ? – FAQ2024-03-29T12:16:37+01:00
This license agreement is concluded between:

1) CompuGraphics, with registered office at 3271 Averbode, Reppelsebaan 36, registered with the Crossroads Bank for Enterprises under no. 890 834 142,

From now on referred to as “CompuGraphics”;

and

2) The user of the software referred to, from now on referred to as “the user”;

Article 1: Object of the license

1.1 Under the terms of the subscription agreement CompuGraphics hereby grants the user a personal, non-exclusive and non-transferable right to the private use of the software, the Financial Information Services and, if applicable, the related software and documentation (collectively the “Data “)

1.2 This license is only granted for the use of the data on the processing of the user par

1.3 The data provided by CompuGraphics under this Agreement shall be used exclusively by the user for internal, non-professional purposes.

1.4 The limited license granted to the user the right to load the software and computer programs specified in this Agreement, and to bring the data into image in accordance with the applicable documentation. Data can be copied digitally or otherwise, under any circumstances, be reproduced, distributed or in any other manner before the third communicated without the prior written consent of CompuGraphics.

1.5 Exporting data from the computer programs and processing in spreadsheet programs, portfolio software or software for technical analysis by the user is subject to the prior written consent of CompuGraphics.

1.6 The copyright and all other intellectual property rights and other rights to the software, including adjustments and modifications belong to CompuGraphics and remain the property of CompuGraphics.

The user undertakes to respect these rights and to refrain from any action or participation in an act that can be considered as a breach of this exclusive property.

The user must comply with all legal requirements. The software and data may not be used for any unlawful or criminal conduct.

You must include the applicable law i.v.m. privacy and processing of personal data strictly comply.

1.7 The User has no right to change, decompile or reverse engineering of this Agreement, if any, supplied computer programs or the underlying ideas or algorithms or file formats or programming or interoperability interfaces. The source code of the computer programs will be made available to the user in any way. The user acquires under this Agreement, no right to sell the computer programs, lease, dispose of or transfer as security, charge or fee, or in any form to any third party providing or use for third parties.

Violation of the preceding paragraph by the user will automatically and by operation of law give rise to the payment of compensation of at least EUR 5 000 per infringement to CompuGraphics, without prejudice to CompuGraphics to prove its higher actual damage.

1.8 under this agreement to the limited user license granted by the user may not be transferred to third parties or sublicense granted without the prior written consent of CompuGraphics.

1.9 The User Data will he has access under the terms of this agreement, only to use it for their own use and undertakes not to exploit these data, otherwise offer to sell, reproduce or make it available to third parties without the prior written consent of CompuGraphics.

1.10 The user acknowledges that the property rights to the information belong to the Information Supplier of who the Information originates and whose CompuGraphics a validly obtained permission to offer this Information, in the form of this Agreement. The user guarantees do not in any way affect that property.

Article 2: Obligations – Liability

2.1 CompuGraphics warrants that the Products supplied by it to deliver a proper technical analysis of the relevant data available at that time. CompuGraphics ensures that the data are from the financial sector reputed Information Providers. CompuGraphics will devote all reasonable efforts to process the data carefully and to deliver to the user.

The software is delivered to the user in the state in which it is located ( “as is”). CompuGraphics ensures the proper functioning of the software to the extent that it is used in accordance with the rules of art and a kit that meets the requirements. This does not mean CompuGraphics guarantees that the software is free from minor defects, inherent in its use, but do not affect the proper functioning.

2.2 The user is responsible for the use and correct application of the software and data.

The user accepts that CompuGraphics in no way can be held liable for its use of the data, its policy decisions and any damage resulting from there. One of the CompuGraphics outputs delivered software is based on a purely technical analysis being available at that time Information. This output cannot be considered as advice from an asset manager.

2.3 The user accepts that CompuGraphics under this Agreement may be held liable in any case if the user’s data, including computer programs, uses contrary to the provisions of this Agreement. More specifically, but without exception, the user will only be liable for the harmful consequences of the use of the software by third parties is delivered to the user.

2.4 The user who Information, comments or any addition and/or deletion, therefore, make to the data either on his allocated pages, community pages or otherwise, is solely responsible for these additions and/or deletions.

2.5 The user accepts that the liability of CompuGraphics as defined in this agreement is, in any event, limited to the fees paid by the user in applying Article 4 to CompuGraphics during the term of the agreement.

Within the limits of this Agreement may CompuGraphics not be held liable for any indirect damage suffered by the user due to a breach of contract on the part of CompuGraphics.

2.6 CompuGraphics is not liable for any damage due to a fault or negligence of a user or a third party, whether or not on behalf of a user.

2.7 CompuGraphics guarantees that they have the right to license the software under the terms of this license agreement and that she has no knowledge of any claim in respect of a third party that the use of the software infringes any patents or copyright of such third party. If legal action is threatened or if undertaken by the user with regard to the intellectual property rights of CompuGraphics, including copyrights, patent rights or similar rights, the User undertakes to CompuGraphics them immediately to inform and CompuGraphics to grant permission to enter such a procedure between.

Article 3: Duration and Termination

3.1 The license is granted for a period of 1 year commencing on the date of the agreement of the user with this Agreement and payment of the fee, and will be automatically renewed for the same period of one year, unless either party at least one month before the end of the then current period by writing to the other party not to renew the license.

3.2 This Agreement may be terminated by either party, without prejudice to his right to compensation by law and be terminated without notice with immediate effect if the other party seriously has failed to fulfill any of its obligations under this License Agreement.

3.3 In determining infringement of the provisions of this Agreement CompuGraphics reserves the right to request the supply of information to the user immediately cease or suspend,

3.4 In the event of termination of this Agreement due to a breach of contract on the part of the user connects the user to undertake for work carried all outstanding fees before the date of termination of the agreement to pay CompuGraphics immediately.

In the event of termination of this Agreement due to a breach of contract on the part of CompuGraphics CompuGraphics undertakes to repay the remainder of the license fee in proportion to the user.

Article 4: License Fee and Payment

4.1 In exchange for the license granted by CompuGraphics, the user CompuGraphics pay a license fee. This license fee is payable for the first in the Order of the software. By extension (s) of the duration of the contract, users pay annually prior to the commencement date of the extended period the then outstanding fee (s). The general conditions of CompuGraphics apply to these payments.

All license fees are inclusive of VAT and any other third-party charges, excluding the costs of connection to the Internet which remain entirely borne by the user.

4.2 CompuGraphics has the right to adjust the annual amount of the allowance provided for this user at the latest one month before the end of the then current period to be notified unless there were exceptional circumstances.

Section 5: Additional provisions related to the use of real-time, where applicable

5.1 Under this agreement CompuGraphics grants the user a limited right of access to the Real of CompuGraphics database which makes them available, and the right to consult the database via a user-selected communication (Internet, ADSL line).

5.2 The user acknowledges that the vested intellectual or industrial property rights to said database in CompuGraphics and will refrain from any action or cooperate with it, which should be regarded as an infringement of these rights.

5.3 The data transmission is dependent on the Internet and the user autonomously selected by the Internet provider. CompuGraphics is not liable for any damage caused by interruption and/or malfunction of the communication or the use thereof.

5.4 The user acknowledges that he is aware of the minimum PC requirements

Article 6: Additional provisions related to the use of trans Quotes (end of day database), where applicable

6.1 The telecommunications line and the Internet are the responsibility of the user.

6.2 CompuGraphics guarantees the user that all useful and necessary measures are taken to allow uninterrupted use of trans Quotes. This warranty does not cover factors which are beyond the control of CompuGraphics as failures and malfunctions of telephone or other communication lines, modems, terminals, e.d.m. CompuGraphics cannot be held liable for any defect, failure or delay in providing the information to the user.

Article 7: Applicable law and jurisdiction

7.1 This agreement is subject to Belgian law.

7.2 Any disputes concerning the formation, interpretation, execution, and termination of this agreement are subject to the exclusive jurisdiction of the courts of Hasselt.

Article 8: Final Provisions

8.1 The possible ineffectiveness of any provision of these Terms shall not affect the validity of the remaining terms and provisions shall remain in full force.

8.2 If a clause would be invalid or unenforceable then the Parties undertake to replace the invalid or unenforceable clause by clause with similar economic effect as much as possible to the original common intention of the parties. The remaining provisions remain thereby have completely ineffective.

8.3 If CompuGraphics not immediately act against a possible violation of any provision of this License Agreement in respect of the user, this can be understood in any way as a definitive waiver of the right of CompuGraphics towards the user.

8.4 The user undertakes its rights or obligations under this License Agreement, in whole or in part be transferred without the prior written consent of CompuGraphics.

8.5 In order to be valid must additions or changes to this License will be in writing and legally by the authorized representatives of the parties.

Signed and approved in Hasselt, September 24, 2010

Van Gompel – Renette Advocaten
Herkenrodesingel 4 Bus 1
3500 Hasselt
Mail:
stefan.tormans@vangompelrenette.be
Web: www.vangompelrenette.be

Who is 2CheckOut? – FAQ2024-07-15T11:42:00+02:00

2CheckOut is our trusted partner specializing in online payment processing. They provide a secure and efficient platform for handling transactions, ensuring that your online purchases are safe and seamless. Click here to learn more about 2CheckOut’s vision, values, and how they are pioneering in the field of online payments.

Customer Area – Accessing My Account

2CO myAccount is a dedicated customer service portal designed for users who have purchased software or services through 2Checkout. This centralized area offers you a comprehensive view of your shopping activity, making it easy to manage your purchases and subscriptions.

Through myAccount, you can:

  • View Order Details: Get detailed information about each order you’ve placed.
  • Track Order Status: Stay updated on the progress of your online orders, from purchase to delivery.
  • Access Shopping History: Review your past purchases and transactions in one place.
  • Download License Keys/Codes: Easily retrieve license keys or codes for software you’ve purchased.
  • Download Invoices: Obtain invoices for your transactions for record-keeping or reimbursement purposes.
  • Manage Subscription Payments: Keep track of your subscriptions and manage payments directly from your account.

To access these features and manage your account, click here.

How Can I Log In to Free Online Webinars and Meetings? – FAQ2024-03-29T12:16:50+01:00

Joining our webinars and meetings is easy and secure, thanks to our partnership with Zoom. Follow these steps to ensure a smooth experience:

  1. Create a Zoom Account:
    • To maintain the security and quality of our webinars and meetings, we require all participants to have a Zoom account. This measure helps us prevent spam and unauthorized access.
    • If you don’t already have one, creating a Zoom account is free and only needs to be done once. Sign up at Zoom’s website to get started.
  2. Accessing Free Classes:
    • For free webinars, you can find the unique link for each session on the TransStock website, specifically in the investing course section. Each lesson has its own link to ensure that you can join the right webinar.
  3. Participating in Paid Lessons:
    • If you’re enrolled in paid courses, you’ll receive a personalized link via email well before the scheduled time. This link takes you to a registration form with all the necessary details, including the webinar’s date and time.
    • Simply provide your name and the email address associated with your Zoom account. Once Zoom verifies your information, you will receive further instructions and confirmation of your registration.
  4. Joining the Webinar:
    • We usually open the webinar ‘doors’ 15 to 30 minutes before the start time. This window allows you to log in early and troubleshoot any technical issues if necessary.
    • Tip: If you’re new to Zoom or our webinars, we recommend registering for your Zoom account several days in advance and logging in early to ensure everything works seamlessly.

For more information on accessing our webinars and to troubleshoot common issues, click here.

I Have a New Email Address. How Can I Update My Profile? – FAQ2024-11-02T15:01:03+01:00

To change your account email, please follow these steps:

  1. Request the Change: Due to invoicing and order processing, users cannot change their email directly through their profile.
    Please send a request to sales@compugraphics.be or use our contact page to send us a message.
  2. Processing the Update: Our administration team will handle your request, update your email, and confirm once it’s completed.
  3. Logging In with Your New Email: After the update, you’ll need to use the new email address to log in. You may continue using your current password if you prefer.
I Forgot My Password, What Should I Do? – FAQ2024-07-15T13:39:48+02:00

If you’ve forgotten your password, don’t worry! Recovering access to your Investcgh account is straightforward. Here’s what you need to do:

  1. Go to the Investcgh Website: Start by visiting the Investcgh website, which is your central hub for new installations, upgrades to the latest version of the software, or transferring TransStock to a new PC.
  2. Use Installation Email (for New Users): If you’re a new user and have received an installation email from us, please use the email address and password provided in that email to log in.
  3. Password Reset: If you encounter any issues logging in, perhaps due to previously changing your password for privacy reasons or simply forgetting it, easily reset your password by clicking on the “Forgotten Password” link. You will receive an email with instructions to securely reset your password.
  4. Accessing Your Account: After successfully logging in, navigate to the top menu of the page for more options.

By following these steps, you can quickly regain access to your account and continue using TransStock without disruption. If you need further assistance, our support team is always here to help.

How Can I Renew My Membership? – FAQ2024-03-29T12:17:05+01:00

Renewing your membership and continuing your access to TransStock is straightforward. Whether you’re considering renting or purchasing the software, here’s how you can proceed:

Renting TransStock:

Renting is an excellent choice if you’re new to TransStock. It offers a low-risk way to explore the software and discover the comprehensive service we provide. Renting allows you to familiarize yourself with TransStock without a long-term commitment, and it’s an opportunity to explore its features and capabilities firsthand.

  • Recommended Option: For those considering renting, we suggest opting for the “Silver” version. This option gives you access to the most valuable extensions and features, ensuring you experience the best of what TransStock has to offer.
  • How to Rent: Ready to start renting? Click here for the link to rent TransStock. This link will guide you through the rental process and get you set up with the “Silver” version.

Purchasing TransStock:

Purchasing the software is the most cost-effective solution in the long run. When you buy TransStock, you make a one-time investment in top-tier investment software. After purchasing, the only requirement is an annual renewal of your data subscription to keep your market data up-to-date.

  • How to Purchase or Renew Data Subscription: If you’re already a TransStock user and need to renew your data subscription, or if you’re ready to make a one-time purchase of the software, click here to renew your membership or purchase TransStock. This link will take you to the necessary page for renewal or purchase.

Note: It’s essential to keep your software and data subscription current to ensure you have access to the latest market data and software updates. Whether you’re renting for flexibility or purchasing for long-term value, TransStock is committed to supporting your investment journey.

When will I receive my invoice? – FAQ2024-06-23T10:16:17+02:00

Online Payments:

Invoices for all online payments are issued and sent by a third-party provider to ensure secure and efficient processing. Our current partner for handling online payments is Verifone. This company was formerly known as 2CheckOut and previously Avangate. When you make an online payment, Verifone will manage the invoicing and directly send you the necessary documentation.

Payments by Bank Transfer:

For payments made via bank transfer, invoicing is directly handled by CompuGraphics, the developer and distributor of TransStock and Stock Market Graphics software. We issue monthly invoices for all payments received in the previous month.

  • Individuals: If you are paying as an individual, your payments will be included on one collective invoice.
  • Companies: Companies receive a separate invoice for each payment. It’s crucial to notify us in advance if you require separate invoicing by emailing sales@investcgh.com.

Special Requests:

Should you need an expense report or an invoice pro forma, you can request these documents at any time. We are committed to accommodating your accounting and documentation needs to the best of our ability.

To which bank account should I make my transfer? – FAQ2024-06-23T10:16:09+02:00

For your convenience, we offer multiple banking options for your transfers. Below are the details for CompuGraphics Nv:

KBC Bank Details:

  • Account Number: 734-0211637-89
  • IBAN: BE45 7340 2116 3789
  • SWIFT/BIC: KREDBEBB

ARGENTA Bank Details:

  • Account Number: 979-5344876-84
  • IBAN: BE03 9795 3448 7684
  • SWIFT/BIC: ARSPBE22

Please ensure you use the correct banking details for your transfer to avoid any delays in processing your payment. If you have any questions regarding your payment or if you need further assistance, feel free to contact our support team.

How far in advance do I need to cancel my membership? – FAQ2024-06-23T10:16:00+02:00

Cancelling your membership is hassle-free with TransStock, TransFolio and StockChart.

If you decide to stop your payment, your membership will automatically terminate without requiring any action from your side. There’s no need for advance notice.

However, we greatly value your feedback and reasons for leaving. Understanding your decision helps us to continually improve and tailor our services. If you’re open to sharing, we encourage you to let us know why you’ve chosen to stop your membership. This feedback is vital for us to offer better solutions that meet our users’ needs.

Is there a trial version of TransStock available? – FAQ2024-11-02T14:55:04+01:00

Yes, we offer a free 7-day trial version that includes all core features of TransStock, along with access to Euronext and Amex. This trial is an excellent opportunity to explore the full potential of our investment software without any commitment.

Ready to Discover the Power of TransStock?

Experience firsthand how TransStock can transform your investment strategy. Click here to start your free 3-day trial now and gain full access to all core features, along with Euronext and Amex. No commitment, just the opportunity to explore the full capabilities of our investment software at your own pace.

Start Your Trial Today

Don’t miss out on the chance to elevate your investment game. Press here to begin your journey with TransStock, and see why our software is the trusted choice for investors around the globe.

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